IT Helpdesk – Amobix

IT Help Desk

24/7 IT Help Desk to reduce downtime and improve performance levels

Help Desk designed to have IT empower your business. With our team of experts, we transform your business operations by enabling collaboration and innovation across departments, maintain mission-critical applications and help you modernize your IT infrastructure with our comprehensive technology roadmap.

IT support you need, when and where you need it

Our 24/7/365 Help Desk technicians will proactively monitor and manage your infrastructure and solve your problems quickly and efficiently. We provide enterprise-class support that ensures a positive outcome and supports your business goals.

Our Service Help Desk includes:

24/7 Device Monitoring
Self Service Ticketing System
Antivirus and Malware Protection
Asset Inventory
Monthly Reporting and Quarterly Business Reviews
User Account Management
Server Maintenance
Office Applications & Email Maintenance
Application Update Support (with Vendor Support)
Incident Management

What our engineers can do for you

When technology doesn’t work the way you want, it can be really frustrating. We are here to help alleviate that frustration as quickly as possible. To better serve all you, we’ve set up a support level ticket escalation matrix to make sure we prioritize mission-critical tasks first, while not disregarding the smaller and minor issues that we deal with more frequently. Here’s how our escalation works:

Service not available with all users/functions affected: response within 10 minutes
A significant number of users or business critical functions affected: within 25 minutes
A limited number of users or business critical functions affected, business process can continue as normal: within 60 minutes
One user affected, business process can continue as normal: within 3-4 hours