IT Help Desk

24/7 IT Help Desk to reduce downtime and improve performance levels

Help Desk designed to have IT empower your business. With our team of experts, we transform your business operations by enabling collaboration and innovation across departments, maintain mission-critical applications and help you modernize your IT infrastructure with our comprehensive technology roadmap.

IT support you need, when and where you need it

Our 24/7/365 Help Desk technicians will proactively monitor and manage your infrastructure and solve your problems quickly and efficiently. We provide enterprise-class support that ensures a positive outcome and supports your business goals.

Our Service Help Desk includes:

  • 24/7 Device Monitoring
  • Self Service Ticketing System
  • Antivirus and Malware Protection
  • Asset Inventory
  • Monthly Reporting and Quarterly Business Reviews
  • User Account Management
  • Server Maintenance
  • Office Applications & Email Maintenance
  • Application Update Support (with Vendor Support)
  • Incident Management

What our engineers can do for you

When technology doesn’t work the way you want, it can be really frustrating. We are here to help alleviate that frustration as quickly as possible. To better serve all you, we’ve set up a support level ticket escalation matrix to make sure we prioritize mission-critical tasks first, while not disregarding the smaller and minor issues that we deal with more frequently. Here’s how our escalation works:

  1. Service not available with all users/functions affected: response within 10 minutes
  2. A significant number of users or business critical functions affected: within 25 minutes
  3. A limited number of users or business critical functions affected, business process can continue as normal: within 60 minutes
  4. One user affected, business process can continue as normal: within 3-4 hours

Does your environment require on-site support

Our Field Engineers are standing by ready to provide the support you need to maintain and optimize your environment

Related Topics

Cloud Technical Support

We take the lead to manage issue resolution in your cloud solution environment so you can focus on your customers and business.

Ready to Find out More?

Contact us to learn how we move your business forward with Help Desk Services?


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