{"id":7004,"date":"2020-12-29T00:08:16","date_gmt":"2020-12-29T00:08:16","guid":{"rendered":"https:\/\/amobix.net\/home\/?page_id=7004"},"modified":"2024-01-04T12:26:08","modified_gmt":"2024-01-04T12:26:08","slug":"integrated-call-center-solution","status":"publish","type":"page","link":"https:\/\/amobix.net\/home\/elementor-4693\/integrated-call-center-solution\/","title":{"rendered":"Integrated call center solution"},"content":{"rendered":"<h1>Integrated Call Centre Solution<\/h1>\n<p>Answer calls from anywhere &#8211; at the office or remote. Take your extension with you anywhere and work on-the-go. <\/p>\n<p>\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6395\" rel=\"nofollow\"><br \/>\n\t\t\t\t\t\tGet in Touch<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"477\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/f26f00_yealink-handsets-1024x477.jpg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/f26f00_yealink-handsets-1024x477.jpg 1024w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/f26f00_yealink-handsets-300x140.jpg 300w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/f26f00_yealink-handsets-768x358.jpg 768w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/f26f00_yealink-handsets.jpg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Empower your sales force and agents. know who is calling. Automate customer workflows with the CFD<\/h2>\n<p>Communications are no longer the domain of expensive old style enterprise phone systems. Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for your business is more sales, happy customers and better reviews. Our System integrates call center features that help you satisfy the most demanding of customers.<\/p>\n<h2>Integrated contact centre.<\/h2>\n<ul>\n<li>Add live chat to your website. Connect with web visitors.<\/li>\n<li>Connect your Facebook page to your phone system.<\/li>\n<li>Send &amp; receive business text messages.<\/li>\n<li>Create voice apps to automate repetitive tasks.<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"200\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/crm-integration_serverside.png\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/crm-integration_serverside.png 450w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/crm-integration_serverside-300x133.png 300w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"173\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/switchboard-queue-calls-300x173.png\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/switchboard-queue-calls-300x173.png 300w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/12\/switchboard-queue-calls.png 428w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Check service levels with reports<\/h2>\n<ul>\n<li>Check agent performance with the built-in reports.<\/li>\n<li>See longest wait time and abandoned calls.<\/li>\n<li>Get reports on SLA and call back statistics.<\/li>\n<li>Switchboard \/ wallboard for real-time monitoring of queues.<\/li>\n<\/ul>\n<h2>Call queues \u2013 don\u2019t miss any call.<\/h2>\n<ul>\n<li>Call queues to individuals or groups. Guarantee no calls are missed.<\/li>\n<li>Advanced queue strategies such as <em>Round Robin &amp; Hunt by 3s<\/em>.<\/li>\n<li>Agents can answer calls from anywhere \u2013 at the office or remote.<\/li>\n<li>Call back option as overflow during busy times<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"164\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/more-300x164.jpg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/more-300x164.jpg 300w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/more.jpg 426w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/meeting-300x169.jpg\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/meeting-300x169.jpg 300w, https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/meeting.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2>Call recording and staff training.<\/h2>\n<ul>\n<li>Record calls for legal and quality monitoring purposes.<\/li>\n<li>Train agents during a live call with <em>Listen in<\/em> and <em>Whisper<\/em>.<\/li>\n<li>Use <em>Barge in<\/em> to take over when needed.<\/li>\n<li>Ticket responses can be monitored centrally.<\/li>\n<\/ul>\n<h2>Talk to customers in their language.<\/h2>\n<ul>\n<li>CFD uses NLP (Natural Language Processing) capabilities.<\/li>\n<li>Leverages Google\u2019s Text to Speech (TTS) and Speech to Text (STT).<\/li>\n<li>Recognizes over 120 languages and variants.<\/li>\n<li>Able to customize pronunciation of words.<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"275\" height=\"183\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/11\/home-business2.jpg\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<h2> Benefits of Cloud Security <\/h2>\n<h3>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tAdvanced call centre features and reporting\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tSave up to 80% on phone bills\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t<\/h3>\n<p>\nLive calls and chats with website visitors\n\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tSend professional business texts\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tWork remotely with 3CX App\t\t\t\t\t<\/p>\n<h3>\n\t\t\t\t<\/h3>\n<p>\n\t\t\t\t\t\tEasy management  on premises or hosted\t\t\t\t\t<\/p>\n<h2>Adapt to the New Normal of Remote Working with 3CX Communication System.<\/h2>\n<p>As the shift towards digital continues to accelerate, businesses are seeing the move to cloud as an essential strategy for business continuity, employee engagement and customer experiences. Amobix Digital Networks are proud to bring you 3CX \u00a0Communication System, a highly accredited Solution for high productivity and efficiency with up to 80% cost reduction for your business Telco.<\/p>\n<p>\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6395\" rel=\"nofollow\"><br \/>\n\t\t\t\t\t\tBook a consultation now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Additional Resources<\/h2>\n<h2>Access Control Solutions <\/h2>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6138\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6138\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\tCloud Solution\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6148\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6148\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\tParking Lot\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6195\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6195\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\tCommercial Building\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<\/p>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6187\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6187\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\t Medical Solution\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<\/p>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6167\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6167\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\tIndustrial Site\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<\/p>\n<p>\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6177\" rel=\"nofollow\" tabindex=\"-1\"><br \/>\n\t\t\t\t\t\t\t\t<\/a><\/p>\n<h3>\n\t\t\t\t\t<a href=\"https:\/\/amobix.net\/home\/?page_id=6177\" rel=\"nofollow\" ><br \/>\n\t\t\t\t\t\t Transport Solution\t\t\t\t\t<\/a><br \/>\n\t\t\t\t<\/h3>\n<\/p>\n<h2>Care to know more?<\/h2>\n<h2>Contact our experts to find out how  you can save business Telco costs?<\/h2>\n<figure><img decoding=\"async\" width=\"1252\" height=\"1300\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/03\/email-icon-isolated.jpg\" alt=\"\" loading=\"lazy\" \/><\/figure>\n<h3>Email<\/h3>\n<p>Why not email our experts Sales Team to discuss your requirements<\/p>\n<p>\t\t\t<a href=\"mailto:sales@amobix.com\"><br \/>\n\t\t\t\t\t\tEmail the Team<br \/>\n\t\t\t\t\t<\/a><\/p>\n<figure><img decoding=\"async\" width=\"500\" height=\"497\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/03\/blue-telephone-icon2.jpg\" alt=\"\" loading=\"lazy\" \/><\/figure>\n<h3>Phone<\/h3>\n<p>Call our Sales experts on 03330143206 to discuss your requirements<\/p>\n<figure><img decoding=\"async\" width=\"1296\" height=\"1300\" src=\"https:\/\/amobix.net\/home\/wp-content\/uploads\/2020\/03\/live-chat-icon.jpg\" alt=\"\" loading=\"lazy\" \/><\/figure>\n<h3>Chat Live<\/h3>\n<p>Chat to our Sales Support representatives real time<\/p>\n<p>\t\t\t<a href=\"#\"><br \/>\n\t\t\t\t\t\tChat Now<br \/>\n\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integrated Call Centre Solution Answer calls from anywhere &#8211; at the office or remote. Take your extension with you anywhere and work on-the-go. Get in Touch Empower your sales force and agents. know who is calling. Automate customer workflows with the CFD Communications are no longer the domain of expensive old style enterprise phone systems.<br \/><a class=\"moretag\" href=\"https:\/\/amobix.net\/home\/elementor-4693\/integrated-call-center-solution\/\">+ Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":4208,"parent":4693,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-fullwidth_template.php","meta":{"_mo_disable_npp":"","footnotes":""},"class_list":["post-7004","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/pages\/7004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/comments?post=7004"}],"version-history":[{"count":37,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/pages\/7004\/revisions"}],"predecessor-version":[{"id":7668,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/pages\/7004\/revisions\/7668"}],"up":[{"embeddable":true,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/pages\/4693"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/media\/4208"}],"wp:attachment":[{"href":"https:\/\/amobix.net\/home\/wp-json\/wp\/v2\/media?parent=7004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}