Integrated Call Centre Solution

Answer calls from anywhere – at the office or remote. Take your extension with you anywhere and work on-the-go.

Empower your sales force and agents. know who is calling. Automate customer workflows with the CFD

Communications are no longer the domain of expensive old style enterprise phone systems. Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for your business is more sales, happy customers and better reviews. Our System integrates call center features that help you satisfy the most demanding of customers.

Integrated contact centre.

  • Add live chat to your website. Connect with web visitors.
  • Connect your Facebook page to your phone system.
  • Send & receive business text messages.
  • Create voice apps to automate repetitive tasks.

Check service levels with reports

  • Check agent performance with the built-in reports.
  • See longest wait time and abandoned calls.
  • Get reports on SLA and call back statistics.
  • Switchboard / wallboard for real-time monitoring of queues.

Call queues – don’t miss any call.

  • Call queues to individuals or groups. Guarantee no calls are missed.
  • Advanced queue strategies such as Round Robin & Hunt by 3s.
  • Agents can answer calls from anywhere – at the office or remote.
  • Call back option as overflow during busy times

Call recording and staff training.

  • Record calls for legal and quality monitoring purposes.
  • Train agents during a live call with Listen in and Whisper.
  • Use Barge in to take over when needed.
  • Ticket responses can be monitored centrally.

Talk to customers in their language.

  • CFD uses NLP (Natural Language Processing) capabilities.
  • Leverages Google’s Text to Speech (TTS) and Speech to Text (STT).
  • Recognizes over 120 languages and variants.
  • Able to customize pronunciation of words.

Benefits of Cloud Security

Advanced call centre features and reporting

Save up to 80% on phone bills

Live calls and chats with website visitors

Send professional business texts

Work remotely with 3CX App

Easy management on premises or hosted

Adapt to the New Normal of Remote Working with 3CX Communication System.

As the shift towards digital continues to accelerate, businesses are seeing the move to cloud as an essential strategy for business continuity, employee engagement and customer experiences. Amobix Digital Networks are proud to bring you 3CX  Communication System, a highly accredited Solution for high productivity and efficiency with up to 80% cost reduction for your business Telco.

Additional Resources

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